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Builder of Hope: Frequently Asked Questions
In this page you are going to find all the clarifications you need about your eventual doubts on any transactions.


How do I make a monthly automatic bank transfer gift?
Please fill out the form below and mail or fax it to Save Children's Life.

When will my credit card gift be charged to my account?
Credit card gifts are generally processed on the 15th of each calendar month, and a consolidated gift statement is provided annually.

How do I change the form of payment used for my regular donations?
Please use the form below or contact us through the following options:
- call Save Children's Life Tel.: +39 011 53.02.93
- send a fax to Save Children's Life to this number: +39 011 53.81.44
- send a letter to:
Save Children's Life Onlus
via Luigi Colli 20
10129 Torino

Please be sure to include your full name, zip code, and member number, if available. Changes made to an existing automatic gift payment take between 2 to 3 weeks to implement. You will receive confirmation of any change made to your account..

How do I stop giving through automatic gift payments made through my credit card or bank account?
Please send an e-mail with your full details (mailing address, current gift payment method, along with your regular gift amount) to: info@savechildrenlife.org or call during regular business hours:
Mondays - Fridays 9-13 a.m. 14-17 p.m.
Tel.: +39 011 53.02.93

When will my online credit card gift be transacted?
La transazione della vostra prima donazione avverrà alla ricezione del modulo mensile di donazione debitamente compilato. Le vostre prossime donazioni saranno processate nella stessa data ogni mese, o almeno il primo giorno lavorativo seguente. Le vostre donazioni in corso verranno processate ogni mese, e riceverete una conferma via e-mail. Se per qualunque motivo non riusciamo a mandare avanti la vostra donazione, vi invieremo un'e-mail chiedendovi ulteriori informazioni.

Your first gift is transacted upon receipt of the completed online, monthly gift form. Your next gift will be processed on the same date each month or the next possible business day. Your ongoing gifts will automatically transact each month, and you will receive a confirmation email.  If for some reason we are unable to process your gift, we will send you an email requesting new information.
Please verify your name, address, and the credit card number and expiration date being used for your monthly gifts. It is essential that your name and address with Save Children's Life corresponds with your credit card’s billing information, so that your gifts are transacted smoothly. Any changes could impact our ability to process your monthly gifts.

How do I change my online credit card information?
To access your credit card information used for your monthly gifts, please retrieve your last email from Save Children's Life acknowledging your gift.  At the bottom of each email you will find a personalized link to access your account information.  There you will be able to modify your name and address and access your present credit card information being used.

If you cannot locate your last email from us or are unable to access your information, please call us at +39 011.530293 to implement the desired change.

How do I stop my monthly credit card gifts being made online?
To access your credit card information being used for your online monthly gifts, please retrieve our last email from Save Children's Life acknowledging your gift. At the bottom of each email you will find a personalized link to access your account. 

The link provided will give you access to your account to stop future gift payments.  If you cannot locate your last confirmation email, please notify us at infodonation@savechildrenlife.org, so that we may work on your behalf to implement the desired change.

How do I sign up to receive a monthly statement?
Please fill out the form below or send us an email with your name, mailing address and monthly gift amount to info@savechildrenlife.org. You'll receive your first reminder/statement during the first week of every month.

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