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Online donation: Frequently Asked Questions
In this page, you can find useful information to help clarify all your doubts on the transaction by safe server.
What is that, which are the safety standards, which are the channels Banca Popolare di Novara activates.

What do I need to make my online donation?
To make an online donation on behalf for Save Children's Life, you must have a credit card of Banca Popolare di Novara network. You can make this transaction until your credit card expiring date.

Which is the Banca Popolare di Novara credit network?
Banca Popolare di Novara can allow you to manage your credit card payments, even by a pre-paid credit card, for these networks:
- American Express
- CartaSI
- Diners
- Visa
- Visa Electron
- Mastercard
- Pagobancomat
To use Pagobancomat the customer has to go to one of the banks which have agreed to this service, and ask for the Wallet to be activated.
You can find all information in the website www.bankpass.it/eng/default_html.asp.

How is the transaction made?
The transaction is made through the
BANKPASS Web safe server, where you will automatically addressed when you decide to make a donation.
There, you can view the payments recap page with:
- the donation amount
- the credit card details.

How does Banca Popolare di Novara use my credit card details?
On paying, the customer may view the privacy law regulations.
The details are not deleted. We CANNOT view and/or manage the credit card details in any way, but only BANKPASS Web can.

Information report complying with personal details protection law Nr. 196/2003.
Your personal details will be managed most confidentially in the electronic form, and used to pay for your orders and any relating services request.
Carrying into effect item Nr.13, law Nr. 196/2003, please be advised your personal details, which have been freely communicated, will be registered into protected electronic and/or data processing archive and will be managed most confidentially by SI SERVIZI SPA (Corso Sempione, 55 Milan - Italy) by manual, electronic and telecommunication tools, fully complying with the above-mentioned law.
These personal details might be communicated to other linked companies, for the same purposes, provided that the above-mentioned companies will use equivalent confidentiality and safety criteria.
According to item Nr. 7, law Nr. 196/2003, you can access your details asking for them to be amended, integrated and, if the case, to be deleted or blocked.

How safe is a transaction?
When using
SSL or "Secure Socket Layers": the most widespread method for the data protection in the Internet, universally recognized as very efficacious. The protection comes by applying a cryptography algorythm to the details inserted into the browser; in this way only the server you are linked to can recognize them, and anybody who may intercept them, could not understand them, in any way. This algorythm grants the integrity and confidentiality of the details exchanged.

Which are the safety standards for details protection of Banca Popolare di Novara sytem?
In order to make online payments,
Banca Popolare di Novara use BANKPASS Web system, putting the safe transactions management in the first place.
This is the safety standard for the protection of your details:
- 128 bit -SSL protocol.
The browser and the bank server communication is granted by a 128 bit - SSL cryptated flow (now the highest safety standard with server side certification).

What is needed to make the transaction effective?
The transaction becomes effective only when your credit card network (AMERICAN EXPRESS, DINERS etc…), confirms the validity and availability to Banca Popolare di Novara.
The results, positive (OK) or negative (KO) are viewed in a reply page after authorization request.

What does a company and a private need for the fiscal deductibility?
Once the donation has been made, a customized page with the payment details made will appear and you can print and keep it. You will be sent a confirmation e-mail
.
Please be advised the quittance, valid for fiscal purposes, is given for bank transfer, credit card, post slip or bank cheque donations.

What is a virtual ticket and what's the purpose of it?
At the end of the operation, Banca Popolare di Novara have a virtual ticket appear on your screen, a recap page with the date and the time of the transaction, the amount and the result of the transaction. This might be positive (OK) or negative (KO).
This ticket, which might be printed and has no fiscal value, prevents from making double transactions or payments.

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